STORE POLICY

Customer Care

At Ferry, we are committed to providing you with the best wholesaler shopping experience. Our customer's satisfaction is our priority, and we are here to assist you at every step. Whether you have questions about our products, orders, or policies, our dedicated customer support team is ready to help.

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How to Reach Us

      +91 93109-39765
      poonamplasticindia@gmail.com

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Our Customer Service Policies

• Order Assistance: Need help with your purchase? Contact us for order tracking and inquiries.

• Refund Policy: If you’re not satisfied with your purchase, we offer refunds under the following conditions:

  1. The product must be returned unused, in its original packaging, within 7 days of delivery. (Transportation costs are borne by the returner)

  2. Refunds will be processed after quality inspection.

  3. Shipping costs are non-refundable.

  4. To initiate a refund, contact us at the provided contact number with your order details.

• Size & Fit Guidance: Unsure about sizing? Reach out to us for advice.

• Bulk Orders & Custom Requests: If you need large quantities or custom footwear, we’re happy to assist.

Privacy & Safety

We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data to ensure a secure shopping experience.

1. Information We Collect

When you make a purchase enquire, we may collect the following information:

• Your Business Details: Business name, identity proof (GST number and/or aadhaar card), phone number, and shipping address.

• Order History & Preferences: To improve our services and recommend relevant products.

• Website Usage Data: Cookies and analytics to enhance your browsing experience.
   

2. How We Use Your Information

We use your data for the following purposes:
     Order Processing: To confirm, fulfill, and deliver your purchase.
     Customer Support: To assist with inquiries, returns, and refunds.
     Marketing & Updates: To send promotions, offers, or product recommendations (you can opt out anytime).

 

3. Third-Party Services

• We may use third-party tools (e.g., analytics, marketing platforms) to improve your experience, but your data is never sold or shared without your consent.
   

6. Your Privacy Rights

• You can request to access, modify, or delete your data by contacting us at the provided contact number.

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📩 For any privacy concerns, feel free to contact us at: the provided contact number. We are committed to providing a secure and trustworthy wholesaler experience at Ferry Footwear. Thank you for choosing us!